We want to hear from you!
Published: Oct 17, 2024 Reading time: 2 minutes
Community Feedback and Response Mechanism (CFRM) is a People in Need formal mechanism to help us to understand our projects from the beneficiaries’ and stakeholders perspective. It gives us information on our projects and procedures, it provides a safe, accessible and effective channel for our beneficiaries and project stakeholders to raise complaints, questions, concerns and give feedback. Enabling beneficiaries and project stakeholders to seek and receive responses for complaints and suggestions is a critical aspect of accountability.
PIN welcomes feedback and will react constructively to complaints and suggestions from all its project stakeholders and members of the public.
To ensure trust and transparent communication PIN is obliged to provide a feedback within maximum 2 weeks after the receipt of the complaint or query.
Who can make a complaint, give suggestions or provide feedback?
- Projects’ beneficiaries;
- Non-beneficiaries within the area where PIN or its partners work;
- Other stakeholders affected by PIN’s work, including government representatives, local authorities, local leaders, and representatives of organizations operating in the region;
- Delegated representatives of our beneficiaries;
- PIN’s suppliers;
The benefits of CFRM include:
- Protecting dignity, empowering stakeholders and improving relations with communities:
- Discouraging corruption, theft and abuse:
- Increased transparency:
- Improved programming:
How to share your feedback
If you have any thoughts, concerns, or feel you’ve been treated unfairly, please reach out to us at:
📧 cfrm.macedonia@peopleinneed.net
📧cfrm.kosovo@peopleinneed.net
📧cfrm.bih@peopleinneed.net
Together, we can make things better!
